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Marion wrote: I am a sea lover. Seems to be an interesting cruise. david martin Abrahams would love to travel on it.
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Vashnu Hackti wrote: It is very clear that you are not familiar with Stewart Airport. 25 minutes is plenty of time. Perhaps next time rather than commenting on a person's emotional state, you should evaluate the situation from an unemotional basis yourself. Steward has a very real problem with customer service. It really is an armpit, unwashed and broadcasting a stench. I have started avoiding it in favor of HPN and LGA. But the Port Authority knows this and simply doesn't screen its contractors.
Concerned Resident Stewart Airport wrote: This is a comment for Dan you obviously have not experienced the level of customer service given at Stewart Airport. It really bothers me to hear that you choose JetBlue as your last choice - why did you not list who you fly - if you fly at all.
Dan Stanley wrote: Your experience at Stewart is why I do not fly Jet Blue in the first place. Whenever there is a choice, Jet Blue is my last choice. Sorry, but the level of professionalism is just not there yet in their corporate culture and the general attitude toward their paying customers is not at the level it needs to be.
Ana wrote: I cannot agree more with you Vanessa. JetBlue has been more than generous with its customers. I also witnessed the Valentine's Day Storm and saw first hand how JetBlue catered to their customers. Let's face it, JetBlue is the way to go and the only way to go is from Stewart International Airport. Thank you JetBlue, the best thing to happen to the Hudson Valley.
Vanessa wrote: Oh and other thing..... some airlines make you buy a whole new ticket! yes a whole new ticket and sometimes those tickets cost 75% more than what you paid for your original one. JetBlue is being too good to customers and they need to stop. Other thing that we shoud do as customers is not to loose our cool with the people that work for the airlines. This people work as hard as us and sometimes we forget that. So people before we open our mouths let think about what we are going to say. I was at JFK for Valentines Day flying another airline and I'm going to tell you; Looking over to the JB area. I wish I was flying JB that day. The airline I was flying did not offered us anything. Not even water. JB was giving out snacks, sodas and water. Something that they did not have to do. Why??? Because when is weather related airlines don't have to do anything for you... So wake up and smell the goo...
Snoopy wrote: You go Vanessa - I agree with you 100% By the way, Lucy says HI
VANESSA wrote: People are never happy. For a domestic flight you have to be at the airport 2 hours prior to departure. for international you have to be at the airport 3 hours prior. No matter how big or small is the airport. And as for the customer service agent putting you on standby I have to say she was very nice to you. Other airline would have charge you $100 just to put you on stand by. So get over it and stick to your ""boats"". BTW Stewart still serves military. There's Marines, Army, Air Force and Air Force Resv.
Ana wrote: I am so glad that other individuals feel the same way I do. The only reason he states that the crewmember was nasty was because of his negligence in getting to the airport on time. It's easy to blame someone else for your own mistakes. Next time get to the airport on time!!!
Rob wrote: Thats a bummer. However check In for Domestic travel regardless of which airport you fly out of is 2:00 hours. Looks like you cooked your own goose, and you want to make your own rules. I have never had a problem and heed the advice of arriving early.
Rob wrote: Let me see if I understand your viewpoint... despite being a frequent flyer (with Jetblue)you disregarded the suggested time to arrive at the airport and showed up unacceptably late (about 20-25 minutes before actual flight departure, you also disregarded the routine procedure time required to check-in,you also disregarded the time needed for security clearance procedures... and Jetblue accommodated you (and your smug air of delusional self importance)by placing you on the very next flight.(albeit on standby basis) This you found "unacceptable" service for your "privileged" persona... enough so as to suggest in writing that all the Jetblue employees/managers/operations/flights from Stewart (which hasn't been a military operation in some ten years and which reference makes no sense whatsoever) are unworthy of anyone's business to anywhere at anytime...despite the fact that you were person...
bob dole wrote: hey buddy. smarten up. show up earlier to the airport. i see that you checked in at 6:40 for you 7 flight. you are trying to blame your dumbass ness on jetblue. I'm sick of assholes like you. you expect the world from jetblue, when it was YOUR FAULT you didn't show up on time., there were 30 open seats on the next flight. Asshole, who cares about your yatch blog, what does jetblue have to do with yatchs???? get a life becuase yours is pathetic!!!! lower
George wrote: OK, lets get this straight. You know the founder, you know the airline offers a solid product. Then you show up late, and you are mad. While you should be have been treated fairly, you have every opportunity of contacting customer service. I know from personal experience they answer every customer. Maybe you want to drive the airlines out of Stewart so that you can go back to LaGuardia or Newark for your flights?
Robert wrote: First of all David Neeleman is no longer the CEO of jetblue. Second this airline has given so much back to passengers it is sick. If you want to make your flight do what your told be at the airport 2 hours before departure. I hate when people complaim about jetblue..Man , you get more then what you pay for..if you don't like it fly American and see how they treat you. I love flying Jetblue, and yeah I have had a few delays and cancellations and a missed flight but I don't look for a free ticket after I paid 70.00.
TOM WILSON wrote: You should avoid blogging when you are so emotional. You wrote this while sitting at the gate; right after you missed a flight. This was your own fault. How do you expect to check in Clear a TSA checkpoint and then make it on to the plane when you show up 25 mins prior to departure? If you had made the plane you probably would have gotten pissed off writing about not having any "real" food on the plane (because you didn't have enough time to get it prior. Then when you arrived at your destination, you would have blogged again because your checked baggage didn't make it on the plane with you. Get a grip and accept personal responsibility for your own situation.
Anon wrote: David no longer is the CEO and it is JetBlue AIRWAYS, not airlines.
Stewart Area Resident wrote: Not only could this have happened with any airline at Stewart, it could have happened with any airline at any airport. I don't quite understand what you are complaining about other than employees that got you on the next available flight after you showed up too late for the flight you originally booked. I don't quite understand why you reference the military? Stewart is no longer a military base and hasn't been for almost ten years.
Concerned flier wrote: David is no longer jetBlue's CEO. Though your experience didn't go as planned, it doesn't sound like you were treated unfairly. I think you are being unfair. This could have happened at ANY of the airlines flying at Stewart. And -- to my knowledge -- Stewart Airport is a FORMER military base.


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Avoid Flying JetBlue from Stewart Airport to Any Destination
In one of my flights returning from California to New York, David gave his seat to standby passengers

I love JetBlue Airlines; I adore and admire its founder and chairman David Neeleman, one of the most competent CEOs in the business. I flew with David on more than one occasion. The airline has a cost-savings policy: in flight  the crew prepares the plane for the next flight, and by doing this they save both time and money. On one of my flights returning from California to New York, David gave his seat to the standby passengers (he had three seats reserved in the last row for this red-eye flight) and flew in the cockpit. When we landed at JFK, he had his gloves on and was cleaning the front bathroom of the plane for the next flight.

I live in Florida and work in the New York area, so I've been a frequent passenger of the airline for more than five years, flying back and forth at least 3-4 times per month.

This morning, I arrived at Stewart Airport around 6:35 am and was told the gate was closed for my 7:00 am flight to Ft. Lauderdale. One of the three agents behind the counter booked me for the 1:30 pm flight. I asked if I was confirmed for the 1:30 pm flight and the answer I received was "yes." Now 10 minutes ago, when I returned to the airport, I could not print my boarding pass at one of the kiosks by the check-in area.

Here is the point of this blog entry: my experience with three JetBlue employees today at this airport was less than satisfactory. I know this is primarily a military airport and many people working in the area are military families, but it is unacceptable for an airline like JetBlue to treat its passengers as if they are reporting to a military boot camp. It is completely unacceptable and these employees need to be introduced to the JetBlue corporate culture and customer service basics immediately.

I am, right now, waiting at gate number 7, with my "standby" boarding pass with a confirmation number of "M4HPLS" (confirmation for what?) and the little if any help or answers I could get from the JetBlue personnel.

I thought it would be nice for David to know this constructive crticism and a fair feedback.

-- F.K.

About Jacques Marten
Jacques Marten is an independent "yacht charter" blogger. Jacques lives in Monaco during the summer months and he spends most of his time in Ft. Lauderdale, Florida area during winter. A YV&C editor, Jacques mostly blogs about yacht charter vacations, as well as luxury goods and services.

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Reader Feedback: Page 1 of 2

It is very clear that you are not familiar with Stewart Airport. 25 minutes is plenty of time. Perhaps next time rather than commenting on a person's emotional state, you should evaluate the situation from an unemotional basis yourself. Steward has a very real problem with customer service. It really is an armpit, unwashed and broadcasting a stench. I have started avoiding it in favor of HPN and LGA. But the Port Authority knows this and simply doesn't screen its contractors.

This is a comment for Dan you obviously have not experienced the level of customer service given at Stewart Airport. It really bothers me to hear that you choose JetBlue as your last choice - why did you not list who you fly - if you fly at all.

Your experience at Stewart is why I do not fly Jet Blue in the first place. Whenever there is a choice, Jet Blue is my last choice. Sorry, but the level of professionalism is just not there yet in their corporate culture and the general attitude toward their paying customers is not at the level it needs to be.

I cannot agree more with you Vanessa. JetBlue has been more than generous with its customers. I also witnessed the Valentine's Day Storm and saw first hand how JetBlue catered to their customers. Let's face it, JetBlue is the way to go and the only way to go is from Stewart International Airport. Thank you JetBlue, the best thing to happen to the Hudson Valley.

Oh and other thing..... some airlines make you buy a whole new ticket! yes a whole new ticket and sometimes those tickets cost 75% more than what you paid for your original one. JetBlue is being too good to customers and they need to stop. Other thing that we shoud do as customers is not to loose our cool with the people that work for the airlines. This people work as hard as us and sometimes we forget that. So people before we open our mouths let think about what we are going to say. I was at JFK for Valentines Day flying another airline and I'm going to tell you; Looking over to the JB area. I wish I was flying JB that day. The airline I was flying did not offered us anything. Not even water. JB was giving out snacks, sodas and water. Something that they did not have to do. Why??? Because when is weather related airlines don't have to do anything for you... So wake up and smell the good DD coffee that JB serves!

You go Vanessa - I agree with you 100% By the way, Lucy says HI

People are never happy. For a domestic flight you have to be at the airport 2 hours prior to departure. for international you have to be at the airport 3 hours prior. No matter how big or small is the airport. And as for the customer service agent putting you on standby I have to say she was very nice to you. Other airline would have charge you $100 just to put you on stand by. So get over it and stick to your ""boats"".
BTW Stewart still serves military. There's Marines, Army, Air Force and Air Force Resv.

I am so glad that other individuals feel the same way I do. The only reason he states that the crewmember was nasty was because of his negligence in getting to the airport on time. It's easy to blame someone else for your own mistakes. Next time get to the airport on time!!!

Thats a bummer. However check In for Domestic travel regardless of which airport you fly out of is 2:00 hours. Looks like you cooked your own goose, and you want to make your own rules. I have never had a problem and heed the advice of arriving early.

Let me see if I understand your viewpoint... despite being a frequent flyer (with Jetblue)you disregarded the suggested time to arrive at the airport and showed up unacceptably late (about 20-25 minutes before actual flight departure, you also disregarded the routine procedure time required to check-in,you also disregarded the time needed for security clearance procedures... and Jetblue accommodated you (and your smug air of delusional self importance)by placing you on the very next flight.(albeit on standby basis) This you found "unacceptable" service for your "privileged" persona... enough so as to suggest in writing that all the Jetblue employees/managers/operations/flights from Stewart (which hasn't been a military operation in some ten years and which reference makes no sense whatsoever) are unworthy of anyone's business to anywhere at anytime...despite the fact that you were personally responsible for the problem you created for yourself!!! Ladies and Gentlemen, I ask you, is this Yacht Man 1) A pompous jerk 2) A pompous asshole 3) A pompous schmuck or 4) all of the above?

hey buddy. smarten up. show up earlier to the airport. i see that you checked in at 6:40 for you 7 flight. you are trying to blame your dumbass ness on jetblue. I'm sick of assholes like you. you expect the world from jetblue, when it was YOUR FAULT you didn't show up on time., there were 30 open seats on the next flight. Asshole, who cares about your yatch blog, what does jetblue have to do with yatchs???? get a life becuase yours is pathetic!!!! lower

OK, lets get this straight. You know the founder, you know the airline offers a solid product. Then you show up late, and you are mad. While you should be have been treated fairly, you have every opportunity of contacting customer service. I know from personal experience they answer every customer.

Maybe you want to drive the airlines out of Stewart so that you can go back to LaGuardia or Newark for your flights?

First of all David Neeleman is no longer the CEO of jetblue. Second this airline has given so much back to passengers it is sick. If you want to make your flight do what your told be at the airport 2 hours before departure. I hate when people complaim about jetblue..Man , you get more then what you pay for..if you don't like it fly American and see how they treat you. I love flying Jetblue, and yeah I have had a few delays and cancellations and a missed flight but I don't look for a free ticket after I paid 70.00.

You should avoid blogging when you are so emotional.

You wrote this while sitting at the gate; right after you missed a flight. This was your own fault. How do you expect to check in Clear a TSA checkpoint and then make it on to the plane when you show up 25 mins prior to departure? If you had made the plane you probably would have gotten pissed off writing about not having any "real" food on the plane (because you didn't have enough time to get it prior. Then when you arrived at your destination, you would have blogged again because your checked baggage didn't make it on the plane with you.

Get a grip and accept personal responsibility for your own situation.

David no longer is the CEO and it is JetBlue AIRWAYS, not airlines.


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